Refund policy

1. Before editing begins: full refund

If you change your mind at any point before an editor starts working on your set — including before you've uploaded anything — you get a full refund. Email hello@picday.io from the address you paid with.

2. Once editing has begun: one correction

After an editor has started, we'll finish the set and, if something is wrong, fix it once at no charge when feasible. Request the correction from your delivery page within 48 hours. If we can't correct the problem, rule 3 applies.

3. If we can't deliver: full refund

If we cannot produce or deliver the four files we promised — for any reason, including source photos that won't work — you receive a full refund and any uploads are deleted.

How refunds are issued

Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days depending on your bank. When an order is refunded, its uploads are deleted within 24 hours and its finished portraits, if any, are removed.

Your rights

Nothing in this policy limits rights that cannot legally be waived where you live. See also our terms of service.