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Questions

Everything parents ask us.

Is this automatic?

No. During the founding beta, a person finishes every set by hand and delivers it within 24 hours after you submit your photos. Nothing is generated by a machine and there is no automated processing step.

Is my child's face changed?

No. We never generate, reshape, slim, smooth, or otherwise retouch a face. We crop, color-balance, and place your photo on a classic portrait background. The face is exactly the face in your photo.

What happens to the photos I upload?

They are used only to make your four portraits and to handle a correction if you ask for one. They are stored privately, never used to train AI, and the originals and working copies are deleted when your set is delivered. A safety-net cleanup runs every hour in case anything is missed.

When will I get the portraits?

Within 24 hours after you submit your photos and choose a background. The clock starts at submission, not at payment, so you can take your time getting a photo you like.

What kinds of photos work best?

A phone photo taken near a window with soft light, a plain wall or sheet behind your child, framed from the top of the head to about mid-torso. Our short capture guide walks you through it with diagrams.

Do I need a special camera?

No. Any recent phone camera is more than enough. Use the normal 1x lens, turn off Portrait mode, and wipe the lens.

Can I print these anywhere?

Yes. You receive four full-resolution JPEG files with personal printing rights. Print them at home, at any photo counter, or with any online printer. The delivery page includes a simple size guide for 4x6, 5x7, and 8x10.

What if something is wrong?

Tell us from your delivery page within 48 hours and we will fix it once at no charge. If we cannot deliver the four files we promised, you get a full refund. Our refund policy is short and public.

Is this connected to my school or the yearbook?

No. This is an independent family portrait service. We are not affiliated with any school, district, yearbook, or school photography company, and these portraits do not replace an official school photo.

Who is allowed to submit photos?

Adults (18+) who are the parent, legal guardian, or an authorized adult with permission for every person shown. Children never have accounts here, and we never collect a child's name, birthday, school, or grade.